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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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    Frequently Asked Questions

    • Can you ship to my country?

      We can ship our products to almost every country and can offer a free shipping service for most of them.

      We do not ship to: South Sudan, Yemen, Crimea, Syria, and Iraq, North Korea,  Palestine.

      How to check if you can receive our products:

      Please click on the drop-down menu at the Checkout page to see the list of countries we ship to.

    • Need my order urgently. Can I select express shipping?

      Of course,you can choose express shipping from Nitebeam.com Shipping Method.

      Important reminder

      Please note that orders delivered by express service have a higher possibility of custom problems. Please contact customs for tax payment if needed. and the Express shipping don't accept the PO Boxes address

    • How long will it take to receive my refund?

      If cancel and refund case, refund will be finished within 1 business days. If return and refund, it will take 2~5 business days to finish refund after we receve the returned package.

    • Why the total refund amount less than i paid?

       If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.

    • How Can I Cancel Or Change My Order?

      Send us an email or Drop us messages

    • What shipping company does Nitebeam.com use?

      Nitebeam.com employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including YunExpress, 4px Express, Post NL, DHL, EMS, UPS, GLS, DPD and so on, to offer a fast and convenient door to door delivery to more than 200 countries.

    • How to track my package?