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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Frequently Asked Questions
We can ship our products to almost every country and can offer a free shipping service for most of them.
We do not ship to: South Sudan, Yemen, Crimea, Syria, and Iraq, North Korea, Palestine.
How to check if you can receive our products:
Please click on the drop-down menu at the Checkout page to see the list of countries we ship to.
Of course,you can choose express shipping from Nitebeam.com Shipping Method.
Important reminder
Please note that orders delivered by express service have a higher possibility of custom problems. Please contact customs for tax payment if needed. and the Express shipping don't accept the PO Boxes address
Shipping Method
Standard Shipping – Airmail delivery. Estimated Delivery Time is 7 ~ 12 working Days, When the parcel arrives in your country, it will be delivered to you by the local partner logistics agent.
Express Shipping - International Express, such as UPS/DHL. Estimated Delivery Time is 3 ~ 5 working Days, it can't be delivered to PO Boxes address
Nitebeam.com employs a comprehensive logistics system under which it has partnerships with many world-leading international shipping companies including YunExpress, 4px Express, Post NL, DHL, EMS, UPS, GLS, DPD and so on, to offer a fast and convenient door to door delivery to more than 200 countries.
